Complaints and Concerns

We are mindful that all people make mistakes and that a formal complaint should be a last resort. Our desire is that, whenever concerns are raised about the conduct of those involved in the ministry or activities of Knighton Free Church, those with concerns will do all they can to seek an informal resolution, rather than escalating their concerns into a formal complaint. However, we recognise that in some cases there will be no alternative but to make a formal complaint. This formal procedure should only be instigated when attempts to resolve the issue informally have failed or where, due to the nature of the complaints, it is not considered appropriate to do so. Our complaints policy sets out a procedure whereby anyone may raise a formal complaint against Knighton Free Church, its activities or members of staff, and it outlines the process that will be followed to achieve a resolution of the problem. If you would like to raise a complaint, please follow the instructions in the policy below and email David Piper (our nominated person to receive complaints) at complaints@knighton.org.uk.